SPACE Home
HOME PRIVACY &
SECURITY
TERMS OF USE MY ACCOUNT MANAGE ORDERS HELP



PrintPass FAQ

SPACE's PrintPass Tickets Now Available!

That's right, you can print your tickets from the convenience of your own home now for SPACE's performances. Below is the FAQ about PrintPass tickets. For additional questions, please email support@fgtcustomerservice.com

Print Pass Printing

In order for your PrintPass to be easily and quickly validated at the event door, you must print using at least 150 dpi resolution. The PrintPass must be clear, not smudged, faded, or light in color. Print at the highest resolution possible to ensure quick and easy entry. If you have any doubts, then please contact Front Gate Tickets or visit the venue Box Office prior to the show.

What is PrintPass?

PrintPass is the ability to print your own tickets on your own time from your own computer. No waiting for the UPS guy or the mail guy, get your tickets quickly and at your own convenience. And most importantly, it's FREE!

How does PrintPass work?

When purchasing your tickets, make sure PrintPass is selected as the delivery option. At the completion of your purchase you will receive an e-mail confirmation. No less than 48 hours (although likely immediately) you will receive a separate e-mail with instructions and link to pickup your tickets.

***IF YOU CANNOT LOCATE THE EMAIL IN YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK OR BULK FOLDER BEFORE DELETING ANY OF THOSE ITEMS.***

Click the link from this email and enter the OrderID and Passcode given to you in the e-mail. You will be asked to either download or open a .pdf file containing your PrintPass order. The file downloaded will require a PDF file viewer such as Adobe Acrobat Reader.

You must print at 100%. Adobe Acrobat Reader can be downloaded for free:

Adobe Acrobat Reader

You can save the file to your computer and print later, or you can open the file and print immediately. You can also come back to this e-mail at your convenience, pickup and print the tickets. Take your printout to the venue and we'll scan you in! Do not forget to bring the PrintPass tickets to SPACE!

What are the benefits to PrintPass?

Get your tickets within 24-48 hours. Don't worry about misplacing your tickets, print your tickets at your own convenience. And, it's a free method of delivery.

Do I need a special computer program or printer to use PrintPass?

Yes, you will need 1) a printer. Either an ink-jet or laser printer (color or black & white) will print your PrintPass tickets. You must use plain white paper for best results. You must print at 100% and 150 dpi. You will also need, 2) a .pdf file viewer, such as Adobe Acrobat Reader. You can download this for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html

How do I get into the event with my PrintPass ticket?

You must take each ticket of your order to SPACE, where it will be scanned at the door. Please treat your PrintPass like any other ticket...because it is!

What if I print multiple copies of my PrintPass or make copies of my PrintPass?

Only the first copy of PrintPass presented at the gate will successfully scan and grant admission to the PrintPass holder, so keep your PrintPass safe and treat it like cash.

What if I do not receive the PrintPass e-mail or accidentally delete the e-mail?

First, visit your SPACE/Front Gate Tickets account and confirm your purchase. Check your e-mail receipt for delivery information to make sure you selected PrintPass. Check your account info to make sure your e-mail address was entered correctly.

If all details are accurate and you still have not received your PrintPass within 48 hours or cannot locate in your inbox, then please be sure to check a bulk or spam folder. ***FOR HOTMAIL, YAHOO, OR OTHER FREE WEB BASED E-MAIL USERS, IF YOU CANNOT LOCATE THE EMAIL IN YOUR INBOX, PLEASE BE SURE TO CHECK YOUR JUNK OR BULK FOLDER BEFORE DELETING ANY OF THOSE ITEMS.***

If you continue to experience difficulties, then please contact Front Gate Tickets, either by phone 888-512-SHOW or email support@fgtcustomerservice.com and you can have the PrintPass instructions resent.

Print Pass Printing

In order for your PrintPass to be easily and quickly validated at the event gates, you must print using at least 150 dpi resolution. The PrintPass must be clear, not smudged, faded, or light in color. Print at the highest resolution possible to ensure quick and easy entry. If you have any doubts, then please contact Front Gate Tickets or visit the Box Office prior to the show.

I received the PrintPass e-mail, but I cannot pickup the tickets?

Please contact Front Gate Tickets, either by phone 888-512-SHOW or email support@fgtcustomerservice.com to verify your order ID and pass code.

I can't figure out how to view and / or print my tickets

Make sure you have the latest version of Adobe Acrobat Reader, which can be downloaded for free: http://www.adobe.com/products/acrobat/readstep2_allversions.html

Make sure your computer has enough memory available - close all unnecessary programs that are running. You must print at 100% and 150 dpi. If you continue to have problems, then please contact Front Gate Tickets, either by phone 888-512-SHOW or email support@fgtcustomerservice.com

My print toner is running out and the PrintPass looks faded, what should I do?

Make sure your tickets are clearly printed at 150 dpi to ensure fast and proper entrance at the door. Faded, low toned tickets will not be valid. Do not copy or fax the tickets in any circumstance. All three barcodes on the PrintPass must be readable for admission to SPACE to get in!

Is it ok for me to buy a SPACE show PrintPass ticket from someone else?

We highly recommend that you do NOT purchase a PrintPass ticket from a 3rd party. Only tickets purchased directly through Front Gate Tickets are valid.

Can I print my PrintPass at a reduced or enlarged size?

No, you must print your PrintPass at 100% and 150 dpi. The download file is at correct size, so do not make any changes in the Print dialogue window. It should be printed on a standard letter size sheet (8-1/2" x 11")

Can I cut my PrintPass?

No. Do not cut or tear apart any portion of the PrintPass ticket. PrintPass must be presented in full and complete state - do not rip, tear, or cut - it may be considered VOID.

I lost my PrintPass. I recycled my PrintPass. My dog ate my PrintPass.

Treat your tickets with care - do not lose them. In the event that something happens and the ticket is destroyed, you may reprint your PrintPass at your own convenience. Please contact Front Gate Tickets, either by phone 888-512-SHOW or email support@fgtcustomerservice.com if you have further questions or concerns.

Do I have to get my tickets via PrintPass?

No, you may select mail shipping for your ticket order and get your tickets the old fashioned way. Just select MAIL during your order.

    Powered by Front Gate Ticketing Solutions - Ticketing Systems & Online Stores - Learn More
©2014 Front Gate Ticketing Solutions, LLC All Rights Reserved